ACCESSIBILITY POLICY AND PROCEDURES

Effective Date: 04/04/2026

1. PURPOSE

Aykanush Sungulyan A PC, a California professional corporation doing business as RevitalEyes Optometry ("we," "us," "our"), is committed to providing an accessible experience for all users, including individuals with disabilities. This policy outlines the measures we take to support accessibility across our physical location and digital properties, and to work toward conformance with generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

2. SCOPE

This policy applies to our physical location and the digital properties we own or control, including our public website. It also describes how we address accessibility concerns involving certain third-party services integrated into our online workflows. For information about how we handle personal information collected through our website, please refer to our Privacy Policy. For information about your use of our website generally, please refer to our Terms and Conditions.

3. LEGAL COMPLIANCE

This policy is developed in alignment with applicable federal and California accessibility laws and regulations, including:

  • Americans with Disabilities Act (ADA), Title III — prohibits discrimination on the basis of disability by places of public accommodation, including healthcare providers such as optometry practices.
  • California Unruh Civil Rights Act (Cal. Civ. Code §51 et seq.) — provides broad protection against discrimination in business establishments on the basis of disability, among other characteristics. These laws may apply to both physical access and digital access to our services.
  • California Disabled Persons Act (Cal. Civ. Code §54 et seq.) — guarantees individuals with disabilities equal access to accommodations, advantages, and privileges of any place of public accommodation.
  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — an internationally recognized technical standard that we use as our benchmark for digital accessibility conformance.

Our practice operates under all required licenses and permits, including those issued by the California State Board of Optometry. Where California law provides greater protections than federal law, we will follow the California standard.

4. PHYSICAL ACCESSIBILITY

We aim to maintain our facilities in a manner consistent with applicable accessibility requirements, including:

  • Accessible entrances and examination rooms
  • Adequate clear floor space for mobility devices
  • Accessible parking spaces and routes
  • Service animal accommodations
  • Auxiliary aids and services upon request, when reasonably required and appropriate under applicable law
  • Staff assistance for patients with disabilities, where appropriate

If you require a specific accommodation for your visit, please contact us in advance at (818) 797-5858 so that we may make reasonable arrangements.

5. WEB ACCESSIBILITY

We use WCAG 2.1 Level AA as our benchmark for digital accessibility and are actively working toward conformance across our website and related online systems. Our efforts include:

  • Providing text alternatives for non-text content where applicable
  • Supporting keyboard navigation and screen reader compatibility where feasible
  • Maintaining sufficient color contrast and readable typography
  • Structuring content with semantic markup to support assistive technologies

We acknowledge that full WCAG 2.1 Level AA conformance is an ongoing effort, and we are committed to continued improvement. If you encounter an accessibility barrier on our website, please contact us using the information in Section 14.

6. TESTING AND EVALUATION

We evaluate the accessibility of our digital properties on an ongoing basis. Our evaluation process includes:

  • Periodic reviews using automated tools and manual testing methodologies
  • Accessibility testing during major website updates and launches where feasible
  • Tracking and remediation of identified issues as part of our improvement process

7. TRAINING AND AWARENESS

We support accessibility awareness within our organization through:

  • Accessibility awareness and training for relevant staff, where appropriate
  • Ongoing resources to support accessibility best practices in content creation and web development

8. THIRD-PARTY SERVICES

Some third-party services integrated into our website are operated independently and may have separate accessibility features and limitations. If a third-party service creates an accessibility barrier, please contact us and we will work with you to identify a reasonable alternative method of access where feasible. For information about the specific third-party services we use to facilitate patient intake and scheduling, and the contractual protections we have put in place, please refer to our Terms and Conditions.

9. ROLES AND RESPONSIBILITIES

  • Accessibility Coordinator: Oversees accessibility feedback intake and coordinates remediation efforts.
  • Web Development: Incorporates accessibility considerations into design, development, and quality assurance workflows where applicable.
  • Content Owners: Aim to publish content that follows accessibility best practices.

10. GRIEVANCE AND FEEDBACK PROCEDURE

If you encounter an accessibility barrier — on our website or at our physical location — please contact us using the information in Section 14. Please describe the issue, the page or feature you were using or the location of the physical barrier, and your preferred contact method. We aim to acknowledge accessibility requests within 5 business days and will work to address identified barriers as promptly as circumstances allow.

If a complaint with us is not resolved to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

For concerns specifically related to disability access rights under California law, including the Unruh Civil Rights Act or the California Disabled Persons Act, you may also contact the California Department of Justice, Office of the Attorney General:

California Department of Justice
Disability Rights Program
1300 I Street, Sacramento, CA 95814
Website: oag.ca.gov/disability

11. RECORDS RETENTION

We may maintain records of accessibility feedback, responses, and resolution documentation for a reasonable period, consistent with operational and legal requirements. For information about retention of personal information and patient health records, please refer to our Privacy Policy and Notice of Privacy Practices, respectively.

12. GOVERNING LAW

This policy is governed by the laws of the State of California, without regard to conflict of law principles. Where California law provides greater protections than federal law with respect to accessibility, we will follow the California standard.

13. POLICY REVIEW AND UPDATES

We reserve the right to revise this policy at any time to reflect evolving standards, legal requirements, or changes to our operations. Updates will be posted on our website, and the Effective Date at the top of this policy will reflect the date the current version took effect. We encourage you to review this policy periodically. You may request a current copy from our staff at any time.

14. CONTACT INFORMATION

For accessibility concerns, accommodation requests, or to file a grievance:

Aykanush Sungulyan A PC (DBA RevitalEyes Optometry)
Attn: Accessibility Coordinator
4842 Van Nuys Boulevard, Sherman Oaks, CA 91403

Email: legal@revitaleyesoptometry.com
Subject: Accessibility Request

Phone: 1-818-797-5858
TTY/TDD: 711 (Relay Service for people with hearing or speech disabilities)